Having recently won the Gender Diversity at the Workplace Zinnov Award, and listed as India’s 100 Best Place to Work (GPTW) 7 times in a row, we are committed to creating a diverse, inclusive and progressive work place to pursue your career. There has never been a better time to join PayPal!Īlongside unprecedented global growth, we are creating a culture that nurtures top performers who give back to community. Day, weekend, and night shifts are available.The position is based in Bangalore, India.Education: Graduation or Post Graduation.Experience: 2-5 years customer engagement experience.In-depth knowledge of social media platforms and their communities.Editing, blogging or any form of online or written communication.Prior Experience with Risk, Disputes, Limitations, Charge backs, Fraud investigations.Live chat + Finance/Banking Experience, Email communication.Your previous experience counts! Although additional skills are not required, they could qualify you for additional roles or expanded responsibility within the Customer Experience team: Habits: Time management and adherence to schedules. Well-developed sense of urgency, follow through, and focus on results.įocus: A master of multi-tasking through various systems, screens, and tasks during customer interaction. Motivation: Ability to work independently while making sound business decisions on case information.
#PAYPAL CAREERS CUSTOMER SERVICE SOFTWARE#
Technology: Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office – Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies. Language: Advanced writing (typing) and communication skills in English.Using the latest communication and technology tools, through live chat and messaging, you’ll be responsible for providing PayPal customers solutions to their questions and ensuring a quick, helpful, and positive experience. As an teammate within Customer Solutions team, you will be on the frontline for building that trust and driving the experience that our customers have grown to expect.
Are you ready to make a difference? Our success at PayPal is result of the trust we have built with customers around the world. Alongside PayPal’s product engineering team, the new Customer Experience team will add to the global strategic and innovative solutions delivered from our growing centre. Job Description Summary: As the most widely used, trusted digital wallet in the world, PayPal is continuing our expansion in India and adding customer support operations to the family of global services driven from our Bangalore office. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.
We challenge the status quo, ask questions, and find solutions. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Who we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy.
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